Updated on: 22.04.2026

Here at Doubleew, we strive to ensure your satisfaction. If there’s an issue with your order, we’ll assist you.

1. Return and Exchange Requirements

A return or exchange can be requested when:

It is unused, unworn, and undamaged

All tags and boxes remain in their original state

Within *[7/10/14] days* from receipt

2. Non-Refundable Products

Products that cannot be returned or exchanged include:

Sale or clearance items (optional)

Personal or intimate wear items

Custom-made items

3. Exchange Policy

We allow exchanges based on *size, color, or defective items

In case the item requested isn’t available, then we will provide alternatives such as:

Credit towards another item

An alternative product

A refund

4. Returning a Product

In case of returning or exchanging a product:

1. Reach out to us via *[your email / support link]*

2. Specify your *order number* and reason

3. We will inform you about further actions

5. Shipping for Returned Products

You should cover the return shipping expenses unless:

Item has manufacturing defects

You have received an incorrect item

It is advised to use a traceable courier service

6. Refunds

Refunds will be issued after the returned item has been checked by our staff

Your chosen refund options include:

Payment method used initially *or*

Store credit (whichever you prefer)

Average processing time: *[5 - 7 business days]*

7. Defective or Incorrect Items

In case you get a defective/incorrect item:

Report it to us within *24 hours after delivery*

Attach pictures to prove the issue

A replacement/refund will be arranged without additional charges

8. Delayed or Unreceived Refunds

In case you do not receive a refund:

First, check with your financial institution

Otherwise, contact us at *[your email address]*