Returns and Exchange Policy

Updated on: 01.08.2026

Here at Doubleew, we strive to ensure your satisfaction. If there’s an issue with your order, we’ll assist you.

1. Return and Exchange Requirements

We do not offer general returns. A return is only accepted if the product you received is damaged or defective.

To request a return:

Report it within 24 hours of delivery.

Email us at support@doubleew.com with your order number, a description of the damage, and clear photos/videos of the item and packaging.

Once verified, we'll arrange a refund or rezplacement at no extra cost to you

2. Non-Refundable Products

We allow exchanges only if the size doesn't fit. We do not offer exchanges for change of mind, color preference, or any other reason.

To request a size exchange:

Item must be unused, unworn, unwashed, with all original tags and packaging intact.

Email us at support@doubleew.com with your order number and the size you need.

Subject to stock availability — if your size isn't in stock, we'll offer store credit.

3. Exchange Policy

The following are final sale and not eligible for return or exchange under any circumstance, including damage claims reported after 24 hours:

Sale or clearance items.

Custom-print / custom-made items.

Personal or intimate wear items.

4. Returning a Product

Damaged item returns: Doubleew covers the return shipping cost.

Size exchanges: the customer covers the shipping cost to send the item back, and Doubleew covers the cost of shipping the replacement out.

5. Shipping for Returned Products

Refunds are only applicable to verified damaged-item cases.

Once the returned item is received and inspected, refunds are issued to your original payment method within 5–7 business days.

If a refund doesn't appear after that window, check with your bank/mobile financial service first, then contact us at support@doubleewcom.

6. Refunds

Refunds will be issued after the returned item has been checked by our staff

Your chosen refund options include:

Payment method used initially or Store credit (whichever you prefer)

Average processing time: [5 - 7 business days]

7. Delayed or Unreceived Refunds

In case you do not receive a refund:

First, check with your financial institution

Otherwise, contact us at support@doubleew.com